Today, Lab of Change published the first report in Poland examining how technological innovations can improve communication with citizens in local communities. We are pleased to support and collaborate on this important topic – our expert Aleksandra Wójtowicz analysed the regulatory framework that will shape the future of innovations in the field.
Our aim was to make easier future work of local government officials eager to implement innovative solutions. We present both the specific benefits of using AI-powered chatbots and the broader context in which they will operate – Konrad Kiljan wrote in the Introduction – To explore this topic, we developed a test platform and examined its functionality in collaboration with local government representatives from five cities. Our experiments and discussions revealed which municipal processes can be streamlined and how previous experiences with technology influence its adoption.
We encourage everyone interested in the impact of innovation on the functioning of democratic institutions to read the full report, which is available under this link.